Accepted Payments: PayPal, ApplePay, American Express, GooglePay, MasterCard, Maestro, Visa, UnionPay, ShopPay, Bank Transfer.

If your payment has been declined, please verify that your payment method is an accepted method, if not, please try a different payment method. If the problem persists, please contact us using the form below or E-mail us directly at: contact@astriel.ch , we will assist you in any way possible.

There is a 1 hour time period before your order will start processing. To change your order information, shipping address, add or remove an item or cancel an order, you must contact us within this time period. Contact us via the form below or directly at: contact@astriel.ch

We do not guarantee the possibility to make any alterations to your order, however we will try our best to accommodate your request.

Estimated shipping times: (from time of dispatch, not including processing times)

• Europe : 4-10 working days
• Middle East and North Africa- 5-12 working days
• United States, Canada : 5-10 working days
• South Asia and Asia pacific : 10- 14 working days
• South Africa - 10-14 working days
• Australia and New Zealand : 10-16 working days

Shipping times are subject to current circumstances, uncontrollable delays and your distance to postal centres. We do not guarantee the accuracy of this information.

If you have any questions or concerns regarding shipping and delivery, please contact us using the form below.

Your order tracking information should be available to you with the shipping confirmation sent to your E-mail, if you do not see your shipping confirmation, please check your spam folder.

Please verify that you have inputted your tracking number to the correct carrier website.

If your problem persists, please contact us using the form below.

Returns are only accepted if the item is in new condition, unused, and undamaged in original packaging.

If you wish to submit a return, please contact us using the form below or directly via email: contact@astriel.ch

Please consult our Return Policy.

Your must contact us and submit a return form before shipping your items.

If you send your items to the return adresse without completing a return, your refund will not be issued.